Contact Us
We read every message. Whether you've found a bug, want a new feature, need help understanding a metric, or have business questions — we'd love to hear from you.
For all inquiries, please email us at:
We typically respond within 1-2 business days. For urgent issues, please mark your subject line with [URGENT].
📋 What to Include
Please include: the menu you were on, what you expected, what actually happened, your browser (Chrome / Safari / Firefox), and ideally a screenshot. This helps us reproduce the issue quickly.
What problem are you trying to solve? How does the current platform fall short? The "why" is more valuable than the specific "what" — it lets us design the best solution.
Confused about what β, α, IR, or Hurst exponent mean? We're happy to explain. Better yet, check our Blog — we've written deep guides on each concept.
Data providers, integration partners, advertising inquiries — please include your company name, role, and a brief overview of the proposed collaboration.
Concerns about content, takedown requests, or compliance matters — please use the subject line [LEGAL] for priority routing.
Response Time
🔴 Urgent Bugs
Site down, data wrong, security issue — within 24 hours.
🟡 Feature Requests
Within 3-5 days with a thoughtful response. Larger ideas may take a week as we evaluate technical fit.
🟢 General Questions
1-2 business days for explanations, tutorials, or general feedback.
🔵 Business Inquiries
Within 1 week with a proper meeting / call proposal if relevant.
What We Cannot Help With
Please understand: 10X Rock is a research tool, not a financial advisor. We cannot:
- Tell you which specific stocks to buy or sell.
- Predict whether a stock will go up or down.
- Manage your portfolio or execute trades on your behalf.
- Provide personalized investment advice based on your financial situation.
- Guarantee returns based on our signals or analysis.
For personal financial advice, please consult a licensed financial advisor in your jurisdiction.
Following Us
We don't currently maintain social media accounts. All product updates and platform changes are reflected directly on the site — check the Manual menu in the app for the latest version notes and the Track Record page for live performance statistics.